The float time depends on the balloon type and size. Standard 28cm latex balloons typically float for 8-12 hours, while larger 40cm latex balloons can last 12-18 hours. We treat all latex balloons with Hi-Float solution, which extends their float time by up to 25 times.

Foil balloons have significantly longer float times, typically remaining inflated for 3-7 days when kept indoors at room temperature. Number and letter foil balloons usually stay inflated for 5-7 days. Temperature affects float time considerably – balloons deflate faster in warm conditions and may shrink temporarily in cold environments but will expand again when warmed.

Yes, we deliver throughout London and surrounding areas. Our standard delivery covers all London boroughs, with same-day delivery available for orders placed before 11:00 AM on weekdays. Delivery charges vary based on distance and order size, starting from £8.50 for central London locations.

We offer timed delivery slots for important events, ensuring your balloons arrive exactly when needed. For venues in Westminster, Camden, Islington, and Southwark, we provide free delivery on orders over £75. Extended delivery to areas within the M25 is available with advance booking. All balloons are transported in climate-controlled vehicles to maintain optimal condition.

Absolutely. We specialise in bespoke arrangements tailored to your specific requirements. Our design team works with you to create unique displays including balloon arches, columns, centrepieces, and sculptural installations. We can match exact colour schemes using Pantone references for corporate branding or wedding themes.

Custom options include personalised messages printed on balloons, specific colour combinations, and themed designs incorporating multiple balloon types. For large events, we create elaborate installations such as balloon walls, ceiling decorations, and entrance features. Minimum order values apply for fully custom designs, typically starting from £120 depending on complexity and size.

Orders can be placed through our website, by phone at +44 7415 876321, or by email at [email protected]. For standard packages, full payment is required at the time of booking. We accept all major credit and debit cards, as well as bank transfers for corporate accounts.

Custom arrangements require a 50% deposit upon order confirmation, with the balance due 48 hours before delivery. We provide detailed quotations for all custom work, including itemised costs for materials, design time, and delivery. Order confirmations are sent via email within 2 hours of booking, and you can make amendments up to 24 hours before your scheduled delivery time.

Yes, we provide professional installation for complex arrangements. Our team can set up balloon arches, columns, and decorative displays at your venue, ensuring everything is perfectly positioned and secure. Installation services are particularly recommended for outdoor events, large-scale corporate functions, and wedding receptions.

The installation fee depends on the complexity and size of the arrangement, starting from £45 for basic setups. For elaborate designs requiring multiple hours of on-site work, we provide detailed quotes in advance. We arrive at your venue at the agreed time, complete the installation, and can return after your event to dismantle and remove all materials if required.

We prioritise environmental responsibility in our operations. Our latex balloons are made from 100% natural rubber tapped from rubber trees, making them biodegradable. They decompose at approximately the same rate as oak leaves when exposed to outdoor conditions. We source from manufacturers certified by the Balloon Council for sustainable practices.

Foil balloons, while not biodegradable, are fully recyclable through specialist recycling programmes. We encourage customers to deflate and return used foil balloons to us for proper recycling. We never release balloons into the environment and actively educate clients about responsible disposal. All our packaging materials are recyclable, and we've eliminated single-use plastics from our delivery process.

Collection is available from our London location at 17 Elmfield Road, SW16 2RL. We recommend collection for customers who prefer to transport balloons themselves or want to save on delivery charges. Collection times are available Monday to Friday between 9:00 and 18:00, and Saturday from 10:00 to 14:00.

When collecting, please bring a suitable vehicle – balloons require careful handling and adequate space. We provide guidance on safe transportation and can supply balloon bags for easier carrying. For large orders, we recommend booking a collection time slot in advance to ensure your order is ready. Collection orders receive a 10% discount on the total order value, excluding any custom design fees.

We take extensive precautions to ensure balloons arrive in perfect condition, including climate-controlled transport and secure packaging. However, if any balloons are damaged upon delivery, we will replace them immediately at no additional cost. Our drivers carry spare balloons and inflation equipment for on-site replacements.

If you notice any issues after our driver has left, contact us within 2 hours and we'll arrange a return visit or provide a credit for future orders. We photograph all arrangements before dispatch as quality assurance. For events, we can also provide a small number of spare balloons as backup, which can be added to your order for a nominal fee.

We have extensive experience providing balloon decorations for corporate clients across London. Our services include product launches, conference decorations, trade show displays, office celebrations, and promotional events. We can incorporate company branding, logos, and specific colour schemes to align with your corporate identity.

For regular corporate clients, we offer account facilities with monthly invoicing and preferential rates. Our team understands the importance of punctuality and professionalism in business settings. We provide detailed proposals, site visits for large installations, and can work outside standard hours to accommodate event schedules. References from previous corporate clients are available upon request.

Balloons can be used outdoors with proper precautions. We recommend foil balloons for outdoor events as they're more durable than latex in varying weather conditions. All outdoor arrangements must be securely anchored using weighted bases – we provide professional-grade weights that prevent balloons from escaping while maintaining aesthetic appeal.

Direct sunlight and heat can cause balloons to expand and potentially burst, so we advise positioning them in shaded areas when possible. Wind speeds above 15mph can damage balloon displays, so we monitor weather forecasts and may recommend postponement for particularly windy days. For garden parties and outdoor weddings, we suggest setting up decorations no more than 2 hours before guests arrive to maximise their appearance throughout your event.

Cancellations made more than 48 hours before the scheduled delivery receive a full refund minus a 10% administration fee. Cancellations between 24-48 hours incur a 50% charge, as balloons are typically prepared during this period. Cancellations with less than 24 hours notice are non-refundable, though we can attempt to reschedule your order subject to availability.

For custom arrangements requiring significant design work, the deposit is non-refundable once production has commenced. We understand that circumstances change, so we always try to find flexible solutions. If your event is postponed due to unforeseen circumstances, we'll work with you to reschedule without additional charges where possible. All refunds are processed within 5-7 working days to the original payment method.